jetbu Privacy Policy
Your personal information is completely safe with us. This policy clearly states how jetbu collects, stores, and uses your data.
1 Introduction and Scope
jetbu ("we", "us", or "platform") operates an online gaming and entertainment service for Bangladeshi users. This Privacy Policy ("Policy") describes what information we collect when you use the jetbu.lat website, how we process it, and under what circumstances we share it with third parties.
By visiting the jetbu website or creating an account, you are considered to have read and agreed to the terms of this Privacy Policy. If you disagree with any part of this policy, we recommend that you contact our support team.
This policy supplements jetbu's Terms and Conditions and Responsible Gaming policy. Reading these documents together will give you a full understanding of the legal framework for using the service.
2 What Information We Collect
jetbu may collect information about you in various ways. The types of information collected are described in detail below:
2.1 Registration and Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — for users aged 21 and above only)
- Email address
- Mobile number (Bangladeshi number)
- Password (stored as an encrypted hash — never in readable form)
- National ID or passport number (for verification purposes if required)
2.2 Financial and Payment Information
- bKash, Nagad, Rocket, or Upay mobile banking number
- Deposit and withdrawal amounts and dates
- Transaction history and reference IDs
- Bank account details (if applicable)
Full payment card numbers or CVV codes are not stored on jetbu servers.
2.3 Technical and Device Information
- IP address and geographic location (at country/division level)
- Browser type and version
- Device type (mobile, desktop, tablet)
- Operating system
- Cookie and session data
- Referrer URL and click path
2.4 Gaming and Activity Information
- Game history, bet amounts, and results
- Total session duration and frequency
- Bonus and promotion usage history
- Chat logs or communication records with customer service
- VIP level and points history
3 Purpose of Data Use
jetbu uses your information only for specific, legitimate, and clearly defined purposes. We never misuse your information without your consent. The main purposes for which collected personal information is used are outlined below:
- Account management and verification: Information is used to create new accounts, ensure login security, and carry out age verification.
- Payment processing: To complete deposits of a minimum ৳500 and withdrawals of a minimum ৳800 via bKash, Nagad, Rocket, and Upay, and to ensure transaction accuracy.
- Service improvement: Analysing user experience to improve game selection, interface design, and the overall quality of the platform.
- Security and fraud prevention: Detecting unusual activity, preventing multiple accounts, and complying with anti-money laundering (AML) guidelines.
- Customer service: Providing effective support via live chat and email.
- Bonuses and promotions: Providing personalised offers including a 120% welcome bonus and VIP benefits.
- Responsible gaming: Monitoring playing patterns to identify risky behaviour and provide assistance where needed.
- Legal compliance: Complying with applicable regulations and requests from authorities.
4 Cookies and Tracking Technologies
What Are Cookies and How We Use Them
Cookies are small text files stored in your browser. jetbu uses cookies for the following purposes:
- Essential cookies: Maintaining login sessions, managing security tokens, and saving language preferences. The site will not function properly without these.
- Functional cookies: Remembering your preferred game categories, theme settings, and balance display preferences.
- Analytics cookies: Collecting anonymous statistics to understand which parts of the website are used most.
- Security cookies: Preventing CSRF attacks and detecting suspicious login attempts.
You can delete or disable cookies from your browser settings at any time, though this may limit some site features.
SSL Protection
All cookies and data transfers on jetbu are secured through SSL (TLS 1.3) encryption. The padlock icon (🔒) in your browser's address bar confirms that the connection is secure.
5 Data Sharing and Third Parties
jetbu does not sell your personal information to third parties. Information may be shared in the limited circumstances listed below:
Payment Processors
Payment gateways such as bKash, Nagad, Rocket, and Upay receive limited financial information to complete transactions. This information is governed by their own privacy policies.
Legal Authorities
Required information may be provided in response to a valid court order, government directive, or lawful request from a law enforcement agency.
Technology Service Providers
Server hosting, cybersecurity, and game software providers may access limited technical data. They are bound by confidentiality agreements.
Important: jetbu never sells or transfers your information to marketing companies, data brokers, or other gaming platforms.
6 Data Retention Period
How Long Information Is Kept
jetbu does not retain any personal information for longer than necessary. General retention guidelines for different types of information are provided below:
- Active account data: All information is retained for as long as the account remains active.
- Financial records of closed accounts: Retained for a set period after account closure in accordance with financial regulations.
- Security logs: Retained for a limited period for cybersecurity and fraud prevention purposes.
- Customer service records: Retained for as long as needed to resolve disputes and maintain service quality.
- Analytics data: May be retained for an extended period in anonymous and aggregated form, as it contains no means of identifying individuals.
7 Your Rights and Controls
jetbu believes every user should have full control over their personal information. You may exercise the following rights:
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Right to access: Contact us to receive a copy of all personal information stored in your account.
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Right to rectification: You may request corrections if there is any inaccurate or outdated information in your profile.
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Right to erasure: In certain circumstances you may request deletion of your personal data, though some information may need to be retained due to legal obligations.
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Right to restrict processing: In certain cases you may ask for the processing of your information to be temporarily suspended.
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Right to object: You may object to marketing communications or certain types of data processing.
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Right to data portability: You may request a structured, machine-readable copy of your data.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We generally aim to respond to your request within a reasonable timeframe.
8 Protection of Minors
21+ Age Rule
jetbu strictly does not intentionally collect any personal information from anyone under the age of 21. Our platform is for users aged 21 and above only.
The registration process includes age verification measures. If we become aware that a minor is using our service, we will immediately close that account and delete all associated information.
If you believe someone you know who is a minor is using jetbu, please inform us at [email protected].
9 Data Security Measures
jetbu uses industry-leading technical and organisational security measures to keep your personal information safe:
SSL/TLS Encryption
All data transmissions are secured with 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active at all times.
Password Hashing
Passwords are never stored directly — only encrypted hashes are kept.
Continuous Monitoring
The system is monitored automatically 24/7 for suspicious activity.
While we use the highest security measures, it is not possible to guarantee that any data transmission over the internet is 100% secure. We therefore advise you to use a strong, unique password and to log in from a secure network.
10 Third-Party Links and Services
jetbu.lat may integrate software from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. These providers have their own privacy policies and jetbu is not responsible for their data collection practices.
When completing transactions through payment gateways such as bKash, Nagad, Rocket, and Upay, you are subject to their own terms of service. We recommend that you read the privacy policies of those platforms.
11 Policy Changes and Updates
How You Will Be Notified of Updates
jetbu may update this Privacy Policy from time to time — to reflect changes in the service, regulatory requirements, or to provide greater transparency. For significant changes, we will:
- Update the "Last Updated" date at the top of the page
- Notify registered users by email
- May display a notice on the site
Continuing to use the platform after a policy update will be considered acceptance of the new policy. If you do not agree with the changes, you may request to close your account.
Contact Us
If you have any questions or concerns about this privacy policy, or any requests regarding your data, our support team is always ready to help.
For more details, visit our FAQ page or read the Responsible Gaming policy.